Senior User Researcher

€450 tot €550 per day
Job Ref:

Senior User Researcher required to work with a Government department based in the Canary Wharf area. This is an initial 6 month contract, outside of IR35, paying up to £550 per day.

Key Responsibilities:

* Planning, designing and preparing a range of user research activities to support the design, development and continuous improvement of government services
* Carrying out user research activities from recruiting participants and preparing discussion guides, to moderating user test sessions
* Leading colleagues to analyse research data and synthesise clear and actionable findings, including working closely with analytics colleagues to create a rich picture of user behaviour
* Confidently explaining user needs to colleagues, and acting as a persuasive advocate for those needs both within the team and the organisation at large
* Shaping research to facilitate delivery at pace, with a commitment to agile and continuous iterative development
* Working closely with product managers, designers and developers to turn user research findings into actions that lead to valuable products and services
* Aligning user research activities with wider plans to inform service proposition
* Understanding and contributing to Assisted Digital service design and population sizing
* Completing literature reviews and other desk research to build and reinforce delivery teams’ understanding of their problem space and user group(s)
* Contributing to the wider user research community, including presenting at meetups and writing blog posts.

Essential skills and experience

* Deep understanding and experience of using a range of user research methods - knowing when to use them and how to apply them correctly
* The ability to understand the problem to be solved and design appropriate user research activities to inform decision-making and facilitate action
* Ability to present research findings in compelling and innovative ways, making recommendations based on sound analysis
* Experience of applying a range of techniques for analysis of research data and synthesis of clear findings that colleagues can understand and use
* The ability to include many kinds of users in appropriate research activities
* Experience of working with colleagues to plan and do continuous user research in a multidisciplinary team
* Experience of helping teams adopt user-centred service design and delivery practices and embedding them into their workflows
* Experience of engaging sceptical colleagues and stakeholders
* Understanding of agile approaches and experience of working in agile teams
* Degree in Human-Computer Interaction, Human Factors, Cognitive Psychology, Sociology, Anthropology, or related field

Desirable skills and experience

* Knowledge of the technologies used to build and operate digital services, and the ability to work closely with colleagues in technical roles and constructively challenge technical constraints
* Experience of user research for the development of government service

Please apply should you meet the above criteria

Michael Bailey International is acting as an Employment Business in relation to this vacancy.

Tel: 020 7739 2022
Contact: James Le Tissier

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